Your Guide To OUC Services: Pay Bills, Outages & More In Orlando

03 May, 2025

Are you looking for a utility service that's as dependable as the Florida sunshine? Then, you've come to the right place, because OUC The Reliable One has been powering and hydrating Central Florida for nearly a century, and continues to be a cornerstone of the community.

Navigating the complexities of modern life requires a dependable infrastructure, and in Orlando and its neighboring communities, OUC (Orlando Utilities Commission) fills that crucial role. Providing both water and electricity, OUC is woven into the fabric of daily life for over 400,000 accounts across Orlando, St. Cloud, and unincorporated areas within Orange and Osceola counties. From the hum of your refrigerator to the clean water flowing from your tap, OUC is there, working behind the scenes to ensure seamless operation.

The process of managing your account is streamlined for convenience. Paying your bill is simple, with options ranging from the ease of online payment to the personal touch of in-person transactions. You can settle your dues online, via phone, through the postal service, or at a physical location that suits your preference. The MyOUC online portal grants access to your account details and payment history, allowing you to manage your services efficiently. To safeguard your personal data, OUC implements robust web security protocols, adhering to industry standards to protect your information. Before you can access your account information, youll need to log in, a step taken to protect your privacy and confirm your identity.

Beyond simple bill payments, OUC offers tools designed to help you stay informed. The Billing Alerts program, for instance, sends you timely notifications. You'll receive alerts when your statement is ready, reminding you when a payment is due, and notifying you about your payment status. Signing up for these alerts is straightforward; you can text "SUB" to 69682 (MYOUC), or customize your preferences within your MyOUC online profile. This proactive approach ensures you're always up-to-date on your account status.

The scope of OUCs operations is substantial. They're not just a billing service but a complete utility provider that manages several power plants and water plants. They maintain an extensive distribution network that includes over 1,700 miles of pipe. Their investment in infrastructure reflects their commitment to providing reliable services for the community. The utility is committed to enhancing efficiency and sustainability, as reflected in initiatives like the "Peak Shift" program. On December 10th, the Orlando Utilities Commission's Board of Commissioners greenlighted a revised peak shift proposal, a long-term plan designed to modernize OUCs electric service pricing framework.

This program is focused on ensuring the costs of the future electric grid are equitable, thus supporting reliable service for all customers. The advanced metering technology deployed by OUC goes beyond simple energy measurement. These digital meters provide customers with insights into their energy use, empowering them to manage consumption, and lower costs. This blend of technology and customer focus sets OUC apart in the utility landscape.

OUCs dedication to its customers extends to its customer service team, which stands ready to assist with any queries or concerns. Whether you need to report a power outage, water issues, or streetlight problems, the team is available. You can also utilize the online outage maps to stay updated on current service interruptions. You can reach the OUC Customer Service team at 407.423.9000 or visit them at 400 South Orange Avenue, Orlando, Florida 32801.

OUC strives to keep customers informed. They utilize various social media channels to share updates, tips, and relevant information. Keeping abreast of industry best practices also means embracing technological advancements. OUC provides rebates and incentive programs and innovative technologies designed to empower businesses, improve the bottom line, and protect equipment. The organization is not only a supplier but also a partner in helping the community thrive.

Here's a table summarizing the key features and services offered by OUC:

Service	Description	Details
Electricity	Provides electricity to homes and businesses in Orlando and surrounding areas.	Operates power plants and a distribution network.
Water	Provides water services to the Orlando area.	Manages water plants and a distribution network.
Billing and Payments	Offers multiple payment options for bill payments.	Online, phone, mail, and in-person payment options available.
Billing Alerts	Provides notifications about billing and payment status.	Alerts for statement readiness, payment due dates, and payment changes.
Outage Reporting	Allows customers to report power outages and water issues.	Includes options for reporting breaks/leaks, downed wires, and streetlight outages.
Customer Service	Offers customer support for inquiries and concerns.	Available via phone, email, and in-person at their location.
Advanced Metering	Utilizes advanced metering technology.	Provides tools for controlling energy use and costs.
Efficiency Programs	Offers rebates, incentive programs, and innovative technologies	Rebates and programs for businesses.
Peak Shift Program	Multiyear plan to modernize electric service pricing structures	Focus on making costs of the future electric grid as equitable as possible.
Service Area	Serves Orlando, St. Cloud, and unincorporated areas of Orange and Osceola Counties.	Serving over 400,000 accounts
History	Provides reliable electricity since 1923.	Serving over 400,000 accounts

Details

OUC to change electric pricing for residential, commercial customers

Details

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